If your WhatsApp account has been hacked or banned, here are the steps and options to recover or unban it:
1. Recover Hacked WhatsApp Account
Option 1: Re-Register with Your Phone Number
- Log Out the Hacker: Simply uninstall WhatsApp from your phone and reinstall it.
- Re-Register: Open WhatsApp and register again using your phone number.
- Verify via SMS: A verification code will be sent to your phone. Enter it in the app to verify and log in.
- Two-Step Verification: If the hacker enabled two-step verification, you’ll need to enter a PIN. If you don’t have this PIN, you’ll have to wait 7 days to access your account without the PIN.
Option 2: Request a Verification Code by Email
- If the hacker activated two-step verification and you can’t get in, you can request a reset link by email.
- Go to WhatsApp’s official support page and fill out the form. Provide as many details as possible (phone number, any error messages, etc.).
- WhatsApp will send you a recovery email.
Option 3: Log out Suspicious Devices via WhatsApp Web
- Open WhatsApp on your phone and go to Settings > Linked Devices.
- Check for unknown devices or browsers. If you see any, log them out by tapping on them and selecting “Log Out.”
Option 4: Contact WhatsApp Support
- Email WhatsApp Support: You can email WhatsApp at support@whatsapp.com with the subject “Hacked Account.”
- Through the App: Go to Settings > Help > Contact Us, explain your issue, and WhatsApp support will guide you.
2. Unban WhatsApp Account
Option 1: Wait for the Ban Period
- If your account was temporarily banned, the ban usually lasts between 24 and 48 hours. You should see a countdown on your WhatsApp screen. Once the ban is lifted, you’ll be able to use your account normally again.
Option 2: Appeal to WhatsApp Support
- If your account was permanently banned, you need to appeal to WhatsApp.
- Open WhatsApp and enter your phone number.
- If you see a “Your account is banned” message, select the Support option.
- Write a detailed message explaining why your account should not be banned and request them to reconsider.
Option 3: Email WhatsApp for an Unban Request
- Email support@whatsapp.com or go to the WhatsApp Help Center. Provide:
- Your phone number (include country code).
- The reason for the ban (if known).
- A polite request asking for unbanning and an explanation.
3. Enable Additional Security Features (Post-Recovery)
- Two-Step Verification: Enable two-step verification in Settings > Account > Two-step Verification. This adds an extra layer of security to your account.
- Change Linked Email: In case your email has been compromised, change the email linked to your WhatsApp account.
- Update Security Software: Make sure your device has the latest security patches and that you are using a reliable antivirus app.